Novotel Phuket City Phokeethra - Family & Business trip hotel - Frequently Asked Questions

Nestled in the heart of Phuket Town, Novotel Phuket City Phokeethra offers 180 modern rooms and suites, easy access to Phuket Old Town’s culture and nightlife, and a stunning rooftop escape at Estrela Rooftop Bar & Restaurant. Whether you’re here for business, a family holiday, or a romantic getaway, explore our FAQs below to help plan a smooth and memorable stay. For any further inquiries, please feel free to contact our team directly.

• Tel: 076 397 777
• Email: h9932@accor.com
• Address: 40/5 Chanajaroen Road, Tambon Talad Yai, Amphur Muang, 83000 Phuket, Thailand

For Room and Service

Q: What time is check-in?

A: Check-in is available from 2:00 PM. Early check-in is subject to availability and may incur an additional charge.

Q: What time is check-out?

A: Check-out is by 12:00 PM. Late check-out is subject to availability for eligible rates or packages.

Q: Do you offer king or twin beds?

A: King or twin bed configurations are subject to room type and availability. Guests are kindly requested to indicate their preference prior to arrival.

Q: Do you have smoking rooms?

A: No. The hotel is a non-smoking property, and smoking is not permitted inside guest rooms. Designated smoking areas are available outside the hotel, including at the entrance and in the outdoor restaurant area.

Q: What views can I expect from my room?

A: Novotel Phuket City Phokeethra offers 180 beautifully designed rooms and suites with views of the surrounding city, mountains, or Andaman Bay, depending on room category and availability.

Q: Which room categories are available?

A: The hotel offers Superior Room, Deluxe Room with Balcony, 2 Bedroom Deluxe with Balcony, Executive Room, Junior Suite, Executive Suite, Family Room, and Presidential Suite, accommodating 2–6 guests depending on the room category. The Executive Suite features a bathtub for a relaxing stay.

Q: Is Wi-Fi complimentary?

A: Yes, complimentary Wi-Fi is available throughout the hotel.

Q: Do you provide baby cots?

A: Baby cots can be arranged upon request, subject to availability. Please request prior to arrival.

Q: Can I request an extra bed?

A: Yes, extra beds are available for all room types, subject to availability and applicable charges. Please contact the hotel in advance to arrange an extra bed for your stay.

Q: Are connecting rooms available?

A: Yes, connecting rooms are available with our 2 Bedroom Deluxe with Balcony, featuring two separate bedrooms and two bathrooms with an interconnecting door, offering added privacy and convenience for families and groups travelling together.

Q: Is the hotel accessible for guests with disabilities?

A: Yes, the hotel offers accessible facilities for guests with mobility needs. Please contact us in advance so we can assist with your specific requirements.

Q: Can I store my luggage before check-in or after check-out?

A: Yes, complimentary luggage storage is available for hotel guests before check-in and after check-out.

Q: Is the hotel family-friendly?

A: Yes, families are warmly welcomed at Novotel Phuket City Phokeethra, with family-friendly room options, a kids’ menu, a dedicated Kids Corner, and family-friendly facilities designed to make every stay comfortable and enjoyable.

Q: How often is the room cleaned?

A: Daily room cleaning is provided between 11:00–17:00 hrs. Should you prefer a different time, please contact the Front Desk for assistance.

Q: Do you provide parking?

A: Indoor parking is available for in-house guests, subject to availability.

Q: What are the swimming pool hours?

A: The swimming pool is open daily from 08:00–19:00 hrs.

Q: Do you have a children’s swimming pool?

A: Yes, the hotel has a covered swimming pool area with a children’s pool, providing a comfortable option for families to enjoy time together.

Q: Do you have a gym?

A: Yes, guests have access to a 24-hour gym.

Q: Is a deposit required?

A: Yes. A deposit of THB 1,000 per night is required upon check-in. We accept cash or credit card. The deposit can be used to cover any expenses charged to the room or will be refunded upon check-out, subject to the final room inspection.

Q: Can the hotel arrange special occasions?

A: Yes. We are happy to help make your special moments memorable, including in-room decorations for birthdays, anniversaries, honeymoons, and other celebrations. We can also arrange romantic experiences at our rooftop bar, including special moments and marriage proposals. Please contact the hotel in advance to discuss your requirements and available options.

Q: Is the hotel close to Phuket Old Town?

A: Yes, Phuket Old Town is just a 10-minute walk from the hotel, making it easy to explore the charming Sino-Portuguese streets, local cafés, shops, and the famous Lard Yai Sunday Walking Street. For a more convenient option, guests can also take a shuttle bus from a pick-up point near the hotel.

Q: How far is the hotel from Phuket International Airport?

A: The hotel is conveniently located approximately a 50-minute to 1.30-hour drive from Phuket International Airport.

Q: Do you offer airport transfers?

A: Yes, airport transfer services can be arranged upon request. Kindly contact the hotel in advance to arrange your transfer and check the available options and rates.

Q: How far is the hotel from the pier for island hopping?

A: Rassada Pier is just a 10-minute drive from the hotel, making it a convenient starting point for island-hopping adventures. From the pier, guests can easily connect by boat to popular destinations such as Phi Phi Islands, Railay Beach, Ao Nang, Koh Lanta, and Phang Nga Bay, perfect for discovering Phuket’s stunning islands and surrounding destinations.

Wellness & Spa

Q: What wellness facilities are available?

A: Guests can unwind at InBalance Fitness & Spa, which includes Leticia massage services, a covered swimming pool, and a 24-hour gym.

Q: Can I book a massage?

A: Yes, massages at InBalance Fitness & Spa can be arranged by contacting the hotel directly. We recommend booking in advance to secure your preferred time.

Q: Is a fitness membership available for non-guests?

A: At the moment, fitness membership is not available for non-guests. Our fitness facilities are currently reserved for in-house guests.

Meetings, Weddings & Events

Q: Does the hotel host weddings?

A: Yes, Novotel Phuket City Phokeethra offers indoor and outdoor wedding venues, including breathtaking rooftop views, for both intimate ceremonies and grand celebrations. LGBTQ+ weddings and engagement packages are also available.

Q: What meeting facilities are available?

A: The hotel offers modern meeting rooms equipped with the latest technology, suitable for corporate meetings, seminars, conferences, and company parties.

Q: What are the meeting and wedding facilities and capacities?

A: The hotel features 6 flexible meeting spaces, ranging from 54–511 sqm., with versatile layouts to accommodate up to 850 attendees. The spaces are suitable for meetings, conferences, social events, and weddings, with configurations tailored to each event’s requirements.

Q: Do you offer wedding, meeting, and event packages?

A: Yes, the hotel offers a variety of wedding, meeting, MICE, staff party, and social event packages. Please contact the hotel’s Events Team for current package details and options tailored to your event requirements.

Q: Is Wi-Fi available in meeting rooms?

A: Yes, complimentary Wi-Fi is available throughout the hotel, including in meeting rooms.

Q: Is the hotel close to public transportation and attractions?

A: Yes, the hotel’s Phuket Town location provides easy access to Phuket Old Town, local markets, and Phuket’s cultural and nightlife attractions.

Q: Do you provide accommodation for event attendees?

A: Yes, special group room rates can be arranged for meeting and event participants; please contact the hotel’s events team.

Q: How can I request a quotation for a wedding or event?

A: Simply contact our team with your event details via the hotel’s Weddings or Meetings & Events pages, and we will prepare a personalized proposal.

Q: Does the hotel support sustainable practices?

A: Yes, Novotel Phuket City Phokeethra holds Green Key certification and follows a sustainability policy across its operations.